your Atlassian site address, e.g. yourcompany.atlassian.net;
what you were doing, and what you expected to happen;
any error message, and a screenshot if possible.
Never send passwords or API tokens. We will never ask for them.
Response times
Type
First response
App unavailable or data looks wrong
Within 8 business hours
Something isn't working as described
Within 1 business day
Questions and feature requests
Within 2 business days
Business hours are Monday to Friday, 08:00-17:00 Central Africa Time (UTC+2), excluding Zimbabwean public holidays.
Before you write
The app won't load. The app runs on Atlassian's platform, so check status.atlassian.com first.
The checklist is read-only. You need permission to edit the issue to change its checklist. If everyone sees it read-only, the app's licence may be inactive; ask a Jira admin to check it.
"Checklists are switched off for this issue type". A Jira admin has hidden the checklist for that issue type, in Apps → Manage apps → Native Checklists settings → Options. You can still click Add one anyway.
"Finish the checklist first". The transition has the Checklist is complete validator. Tick the required items, marked *, then try again.
Board cards don't show progress. Add the Checklist progress field in Board settings → Card layout. The value is written the next time the checklist changes.
A JQL search misses an issue. Jira can take a moment to index a change. Try again shortly.
Security issues
Please report security concerns to support@resiliatech.com with "Security" in the subject. We acknowledge reports within 2 business days.
Documentation
See the product page for getting started, the text format, templates, the workflow validator and JQL.